Finally, the age of intelligent machines has arrived, and conversational interfaces are leading the charge. Bots are automated hardware or software machines powered by Artificial intelligence development services. Additionally, chatbots are software programs that can simulate human conversation. Besides they are also known by the name of Virtual agents, Virtual assistants, and Bots. The human can ask any question to a chatbot program, but before that, programmers first have to be fed the right information, which is known as the chatbot training phase.
Additionally, these days every industry is disrupted by bot development which means bots have been implemented in multiple applications. A customer service bot in banking can assist the customer with fund transfers or loss of checkbooks.
Time has changed drastically because new devices have paved their way into our everyday lives.
A survey conducted by Hubspot states that 47% of consumers are open to buying items through chatbots, and around 40% don’t care whether they talk to humans or chatbots as long as they get help easily and quickly.